How do I check the status of my order?
To check the status of an order, login to your account and from the "My Account" page, select the "My Orders" link. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
Once your order has shipped, you can track it by logging on to your account.
Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us toll free at 800.447.7511.
How do I cancel an order?
Please review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised within the first 30 minutes of placing the order. After the 30-minute period is over, we will begin processing your order and it can no longer be cancelled on line.
Our goal is to fulfill your order as quickly as possible, and we process orders continuously throughout the day. Please call Customer Service at 800.447.7511 between 9am and 5pm PST and we will always try to facilitate your requests.After hours, please contact customer service via e-mail at firstname.lastname@example.org.
How do I correct an error on my order?
If you've made an error on your order (an address typo, put the wrong size in your shopping cart, etc) just give us a call toll free at 800.447.7511 between 9am and 5pm PST, Monday through Friday and we will correct the error for you.
Be sure to call us as soon as possible because as we begin processing orders as soon as they come in. If your order has already shipped we may not be able to make the correction.